Protecting your personal details on our website.
Last updated: 1 April 2013
UltraSlim Clinics, whose place of business is 36-38 Berry Street, Wolverhampton, WV1 1HA, knows that you
care how information about you is used and shared and we appreciate your trust in us to do that carefully
By accepting our Website Terms or by visiting www.ultraslimclinics.com ('the Website') you are
The Website is brought to you by UltraSlim Clinics. UltraSlim Clinics believes it is important to protect your
Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a
personalised service that meets your needs in a way that also protects your privacy. This policy explains how
we may collect Personal Data about you. It also explains some of the security measures we take to protect
your Personal Data, and tells you certain things we will do and not do. You should read this policy in
conjunction with the Website Terms.
When we first obtain Personal Data from you, or when you take a new service or product from us, we will
give you the opportunity to tell us if you do or do not want to receive information from us about other services
or products (as applicable). You can normally do this by ticking a box on an application form or contract. You
may change your mind at any time by emailing us at the address below.
Some of the Personal Data we hold about you may be 'sensitive personal data' within the meaning of the
Data Protection Act 1998, for example, information about your health or ethnic origin.
1. Collecting Information
We may collect Personal Data about you from a number of sources, including the following:
1.1. From you when you agree to take a service or product from us, in which case this may include
your contact details, date of birth, how you will pay for the product or service and your bank
1.2. From you when you contact us with an enquiry or in response to a communication from us, in
which case, this may tell us something about how you use our services.
1.3. From documents that are available to the public, such as the electoral register.
2. Using Your Personal Information
2.1. Personal Data about our customers is an important part of our business and we shall only use
your Personal Data for the following purposes and shall not keep such Personal Data longer than
is necessary to fulfil these purposes:
2.1.1. To help us to identify you when you contact us.
2.1.2. To help us to identify accounts, services and/or products which you could have from us
or selected partners from time to time. We may do this by automatic means using a
scoring system, which uses the Personal Data you have provided and/or any
information we hold about you and Personal Data from third party agencies (including
credit reference agencies).
2.1.3. To help us to administer and to contact you about improved administration of any
accounts, services and products we have provided before, do provide now or will or
may provide in the future.
2.1.4. To allow us to carry out marketing analysis and customer profiling (including with
transactional information), conduct research, including creating statistical and testing
2.1.5. To help to prevent and detect fraud or loss.
2.1.6. To allow us to contact you in any way (including mail, email, telephone, visit, text or
multimedia messages) about products and services offered by us and selected partners
unless you have previously asked us not to do so.
2.1.7. We may monitor and record communications with you (including phone conversations
and emails) for quality assurance and compliance.
2.1.8. We may check your details with fraud prevention agencies. If you provide false or
inaccurate information and we suspect fraud, we will record this.
2.2. We will not disclose your Personal Data to any third party except in accordance with this Privacy
2.3. We may allow other people and organisations to use Personal Data we hold about you in the
2.3.1. If we, or substantially all of our assets, are acquired or are in the process of being
acquired by a third party, in which case Personal Data held by us, about our customers,
will be one of the transferred assets.
2.3.2. If we have been legitimately asked to provide information for legal or regulatory
purposes or as part of legal proceedings or prospective legal proceedings.
2.3.3. We employ companies and individuals to perform functions on our behalf and we may
disclose your Personal Data to these parties for the purposes set out in clause 2.1 or,
for example, for fulfilling orders, delivering packages, sending postal mail and email,
removing repetitive information from customer lists, analysing data, providing marketing
assistance, providing search results and links (including paid listings and links) and
providing customer service. Those parties are bound by strict contractual provisions
with us and only have access to Personal Data needed to perform their functions, and
may not use it for other purposes. Further, they must process the Personal Data in
From time to time, these other people and organisations to whom we may pass your
Personal Data may be outside the European Economic Area. We will take all steps
reasonably necessary to ensure that your Personal Data is treated securely and in
2.4. Where you give us Personal Data on behalf of someone else, you confirm that you have provided
of their Personal Data.
2.5. In connection with any transaction which we enter into with you:
2.5.1. We, and other companies in our group, may carry out credit and fraud prevention
checks with one or more licensed credit reference and fraud prevention agencies. We
and they may keep a record of the search. Information held about you by these
agencies may be linked to records relating to other people living at the same address
with whom you are financially linked. These records will also be taken into account in
credit and fraud prevention checks. Information from your application and payment
details of your account will be recorded with one or more of these agencies and may be
shared with other organisations to help make credit and insurance decisions about you
and members of your household with whom you are financially linked and for debt
collection and fraud prevention. This includes those who have moved house and who
have missed payments.
2.5.2. If you provide false or inaccurate information to us and we suspect fraud, we will record
this and may share it with other people and organisations. We, and other credit and
insurance organisations, may also use technology to detect and prevent fraud.
2.5.3. If you need details of those credit agencies and fraud prevention agencies from which
we obtain and with which we record information about you, please write to our Data
Protection Manager at UltraSlim Clinics, 36-38 Berry Street, Wolverhampton, WV1 1HA.
3. Protecting Information
We have strict security measures to protect Personal Data.
3.1. We work to protect the security of your information during transmission by using Secure Sockets
Layer (SSL) software, which encrypts information you input.
3.2. We reveal only the last five digits of your credit card numbers when confirming an order. Of
course, we transmit the entire credit card number to the appropriate credit card company during
3.3. We maintain physical, electronic and procedural safeguards in connection with the collection,
storage and disclosure of personally identifiable customer information. Our security procedures
mean that we may occasionally request proof of identity before we disclose personal information
3.4. It is important for you to protect against unauthorised access to your password and to your
computer. Be sure to sign off when you finish using a shared computer.
4. The internet
4.1. If you communicate with us using the internet, we may occasionally email you about our services
and products. When you first give us Personal Data through the Website, we will normally give
you the opportunity to say whether you would prefer us not to contact you by email. You can also
always send us an email (at the address set out below) at any time if you change your mind.
4.2. Please remember that communications over the internet, such as emails and webmails
(messages sent through a website), are not secure unless they have been encrypted. Your
communications may go through a number of countries before they are delivered - this is the
nature of the internet. We cannot accept responsibility for any unauthorised access or loss of
Personal Data that is beyond our control.
When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing
small amounts of information on your computer. These are called 'cookies'.
These cookies cannot be used to identify you personally and are used to improve services for you, for
- Letting you navigate between pages efficiently
- Enabling a service to recognise your computer so you don't have to give the same information during one
- Recognising that you have already given a username and password so you don't need to enter it for every
web page requested
- Measuring how many people are using services, so they can be made easier to use and that there is
enough capacity to ensure they are fast
See allaboutcookies.org or www.youronlinechoices.eu to learn more about cookies.
Visit www.google.co.uk/goodtoknow/data-on-the-web/cookies for a video about cookies.
Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a
cookie is issued, or not to receive cookies at any time. The last of these options, of course, means that
personalised services cannot be provided and the user may not be able to take full advantage of all of a
website's features. Refer to your browser's Help section for specific guidance on how it allows you to
manage cookies and how you may delete cookies you wish to remove from your computer.
Multiple cookies may be found in a single file depending on which browser you use.
The cookies used on this website have been categorised based on the categories found in the ICC UK
Cookie guide, as follows:
Category 1: strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as
accessing secure areas of the website. Without these cookies services you have asked for, like shopping
baskets or e-billing, cannot be provided.
Category 2: performance cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to
most often, and if they get error messages from web pages. These cookies don’t collect information that
identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only
used to improve how a website works.
The list below shows the cookies that we use, other than those that are strictly necessary to this service. If
you have any queries about these, or would like more information, please contact our Data Protection
Manager at UltraSlim Clinics, 36-38 Berry Street, Wolverhampton, WV1 1HA, or email us at
Cookie name Description
Performance Cookie This cookie is part of Google analytics, and is
primarily used to track visits to any site that uses
By using this website, you agree that we can place these types of cookies on your device.
6.1. The Website may include third-party advertising and links to other websites. We do not provide
any personally identifiable customer Personal Data to these advertisers or third-party websites.
6.2. These third-party websites and advertisers, or internet advertising companies working on their
behalf, sometimes use technology to send (or 'serve') the advertisements that appear on the
Website directly to your browser. They automatically receive your IP address when this happens.
gifs), and other technologies to measure the effectiveness of their ads and to personalise
advertising content. We do not have access to or control over cookies or other features that they
may use, and the information practices of these advertisers and third-party websites are not
privacy practices. In addition, the Network Advertising Initiative offers useful information about
internet advertising companies (also called 'ad networks' or 'network advertisers'), including
information about how to opt-out of their information collection.
6.3. We exclude all liability for loss that you may incur when using these third party websites.
7. Further Information
either write to us at Data Protection Manager, UltraSlim Clinics, 36-38 Berry Street,
Wolverhampton, WV1 1HA, or email us at email@example.com.
publish the amended version on the Website. You confirm that we shall not be liable to you or any
Personal Data we hold about individuals. It does not apply to information we hold about
companies and other organisations.
7.4. If you would like access to the Personal Data that we hold about you, you can do this by emailing
us at firstname.lastname@example.org or writing to us at the address noted above. There may be a
nominal charge of £10 to cover administrative costs.
7.5. We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that
we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly.
Please email us at email@example.com or write to us at the address above to update your
7.1.The prices of the Services are quoted on the Website.
7.2.Prices quoted are for performance of the Services in the United Kingdom unless otherwise specified.
7.3.Unless otherwise stated, the prices quoted exclude VAT (we are not VAT registered).
7.4.We reserve the right, by giving notice to you at any time before delivery or performance of our obligations to you, to increase the price of the Services to reflect any increase in the cost to us due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture). In the unlikely event of this occurring, you shall be entitled to cancel the order at any time before we have commenced providing the Services.
8.1.Payment can be made by any major credit or debit card or through an electronic payment account as explained on the order form.
8.2.By placing an order, you consent to payment being charged to your debit/credit card account or electronic payment account as provided on the order form.
8.3.Payment will be debited and cleared from your account before the provision of the Service to you.
8.4.When you pay for your order by card, we carry out certain checks which include obtaining authorisation from your card issuer to ensure you have adequate funds and for security reasons. This may involve validating your name, address and other personal information supplied by you during the order process against appropriate third party databases including the card issuer, registered credit reference agencies and fraud prevention agencies.
8.5.By accepting these Conditions you:
8.5.1.Undertake that all the details you provide to us for the purpose of purchasing the Services are correct and that the payment card you are using is your own and that there are sufficient funds to cover the cost of the Services ordered
8.5.2.Undertake that any and all Services ordered by you are for your own private or domestic use only and not for resale
8.5.3.Authorise us to transmit the payment and delivery information provided by you during the order process (included any updated information) for the purpose of obtaining authorisation from your card issuer to ensure you have adequate funds, to authenticate your identity, to validate your payment card and for other security reasons, such as fraud prevention
8.6.We shall contact you should any problems occur with the authorisation of your card.
8.7.We do not store credit card details nor do we share customer details with any 3rd parties
9.ORDER PROCESS AND FORMATION OF A CONTRACT
9.1.All orders are subject to acceptance and availability. If any Services ordered are not available, you will be notified by email and you will have the option either to wait until the item is available or to cancel your order. It is your responsibility to provide us with a valid email address so that we can contact you if necessary.
9.2.Any order placed by you constitutes an offer to purchase the Services from us. All such offers received from you are subject to acceptance by us and we reserve the right to refuse any order placed by you at any time prior to acceptance, without providing an explanation.
9.3.You shall be responsible for ensuring the accuracy of the details provided by you during the order process and we will not accept an order unless all details requested from you have been entered correctly.
9.4.You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the Services ordered by you from the Website.
9.5.A contract between you and us (the 'Contract') incorporating these Conditions will only subsist after we have debited your payment card and have confirmed that we shall be providing the requested Service or made it available to be downloaded. We will send you an email to confirm this (a 'Confirmation Notice'). The Confirmation Notice will amount to an acceptance of your offer to buy the Services from us. The Contract will only be formed when we send you the Confirmation Notice (whether or not you receive it).
9.6.Where we agree to supply Services to you permanently or on an ongoing (continuous) basis, such as by subscription, they shall be provided for a minimum fixed period of time (the 'Minimum Duration'). The length of the Minimum Duration will depend on which package or product you have selected to purchase and is provided on the Website.
9.7.The Contract will relate only to the Services stated in the Confirmation Notice. We will not be obliged to supply any other Services which may have been part of your order until we have sent you a separate Confirmation Notice relating to it.
9.8.You must check that the details contained in the Confirmation Notice are correct and you should print out and keep a copy of it.
9.9.You will be subject to the version of our policies and Conditions in force at the time that you order the Services from us, unless:
9.9.1.Any change to those policies or these Conditions is required to be made by law or governmental authority
9.9.2.We notify you of any change to our policies or these Conditions before we send you the Confirmation Notice, in which case, we are entitled to assume that you have accepted it, unless we receive written notification from you to the contrary within seven working days of receipt of the Confirmation Notice
10.1.The Services will be delivered to you at the address of the clinic of your choice.
10.2.Any dates quoted for completing performance of the Service are approximate only. If no date is specified then it will take place within 30 days or a reasonable time of the date of the Confirmation Notice, unless there are exceptional circumstances.
10.3.We shall not be liable for any delay in completing performance of the Service, however caused.
11.CANCELLING YOUR CONTRACT AND RETURNS
11.1.Cancelling before receiving a Confirmation Notice
11.1.1.You may cancel your order for the Services at any time prior to receiving a Confirmation Notice from us so long as you contact us in writing. You can send us a cancellation notice by sending an email to firstname.lastname@example.org or a letter to 36-39 Berry Street, Wolverhampton, WV1 1HA. Your cancellation notice must quote your name, address, the name or a description of the Services and your order reference number.
11.2.Cancellation after receiving a Confirmation Notice
11.2.1.You are entitled to cancel your Contract and obtain a refund within 7 working days from the date of the Confirmation Notice providing this is no less than 48 hours prior to your appointment. Any cancellations made under 48 hours prior to your appointment will be charged at 50% of the treatment fee.
11.2.2.You may notify us of your wish to cancel by sending us a cancellation notice to email@example.com or a letter to 36-39 Berry Street, Wolverhampton, WV1 1HA. Your cancellation notice must quote your name, address, the name or a description of the Services and your order reference number.
11.2.3.Upon receiving your cancellation notice, we will contact you providing any necessary instructions which you will be required to follow.
11.2.4.So long as you have complied with your obligations under this clause, we will refund the purchase price to you by crediting the payment card you used to purchase the Services.
11.4.Exception to the right to cancel
You will not have a right to cancel an order for services purchased from us, in the following situations:
11.4.1.If you expressly agree to us beginning to provide any services before the end of the cancellation period.